To fix the Disney+ DRM License Request Failed error, disable the IPv6 option on your TV. Go to Settings using remote > Select network > WiFi Connection, Wired Connection, or Ethernet > Select Advanced Settings > Disable IPv6 there.
Disney Plus is a streaming service from Disney. It launched in the United States on 12 November 2019 and is available on all major streaming platforms. The service offers original content and licensed content from Disney, Pixar, Marvel Studios, and Lucasfilm.
Disney Plus costs $10.99 per month for basic cable TV access with 40+ channels including ESPN and HBO along with popular Disney Channel shows like Liv and Maddie: Young Artists Showcase.
Disney Plus subscribers also get full access to any show or movie from Disney’s library at no extra cost. That includes classics like Mulan, The Lion King, and Aladdin; newer movies like Frozen 2; live-action movies like Big Hero 6; animated series like Star Wars: The Clone Wars; original series like High School Musical: The Musical; and more!
Without any further ado, let’s see how to fix the DRM License Request Failed error on Disney Plus.
This error shows up when you try to access the services of Disney Plus on your device. You may encounter the message, “Something went wrong. Please try again. If you continue to have issues, please visit our Help Center at help.disneyplus.com” indicating a problem with the software.
How do I fix DRM License Request Failed error code on Disney Plus?
Digital Rights Management, or DRM, is a security mechanism that restricts access to digital media. It ensures that no unauthorized users or devices can access that content.
Only authorized streaming services have the license keys to decrypt the contents and stream them.
If you are getting a “DRM License Request Failed” error when trying to watch Disney Plus content, there may be a problem with Disney’s server or the content you want to stream.
Here’s the Reddit thread discussing the same error.
Now that you have got the gist of the problem, let’s now go through the workarounds to fix the issue.
1. Disable IPv6 in your TV settings
To avoid problems with the Disney+ service, disable the Internet Protocol version 6 or IPv6 on your streaming device.
1. Go to the Settings page on your TV.
2. Select Network settings.
3. Select the WiFi, Wired Connection, or Ethernet option.
4. Select Advanced Settings.
5. Toggle off the IPv6 option there.
2. Reinstall Disney Plus App
It could be possible that the current Disney Plus app installed on your Smart TV may be buggy.
Therefore, you should uninstall the current Disney Plus App from your TV, and reinstall the newer version.
3. Change the network to a mobile hotspot
If you are using a WiFi Internet connection to stream on Disney Plus, we recommend that you change the settings to connect to a mobile hotspot.
This may fix the issue at hand.
4. If nothing works, you gotta wait
Firstly, read this response from a person on Reddit…
“When I signed up with Disney+ on my computer and went straight to my TV to try it out, I got this error too. It took about an hour of rebooting the app, logging in and out, etc. I’m not sure what changed but after about an hour it worked, I think it was just on their server-side not giving permissions.”
on reddit
It is self-explanatory: you need to wait for the issue to get resolved itself.
Well, you may also get in touch with the Disney+ support team, here. Or send them a message on Twitter.
With that note, we can conclude this article on, ”DRMLicenseRequestFailed” Disney+ error. We hope you found this article helpful. If you have any questions, simply comment below.
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