DIRECTV error 615 usually occurs when there is a video connection lost between your Genie client and the Wireless Video Bridge (WVB) or main Genie receiver. To solve this problem, you need to have the right cabling. And look for something blocking the wireless signal.
DirecTV is a brand of Direct broadcast satellite television service which provides satellite TV service to customers in the United States, Latin America, and the Caribbean.
Its “sister” company, DirecTV Latin America, also known as Sky Brazil, provides satellite television service in South America.
DirecTV is a subsidiary of AT&T Inc., which owns multiple other telecommunications companies.
And DIRECTV Genie 2 is the recently launched DVR on the market.
The Genie 2 from DIRECTV makes it possible for your whole family to enjoy their favorite shows from any room in the house, on any device.
Not only does Genie make managing your DVR easier than ever, but it also allows for up to seven rooms of TV. You can record five shows at once and store up to 200 hours of HD entertainment for later viewing.
Coming to the topic in concern: 615 error is specific to Genie 2.
So, how do we solve this problem? Let us see some troubleshooting steps.
Why am I getting DIRECTV error 615?
Error 615 is displayed when the receivers cannot connect with the wireless video bridge.
To ensure the proper functioning, correctly plug your Genie 2 in and make sure the power light is on.
If it shows red light, you will need to reboot it. Simply press the red reset button on the right-side panel of the client and wait for the reboot process.
A variety of devices can emit electromagnetic interference that may affect your Genie 2’s wireless connection. This can impact your experience.
Placing the Genie 2 near your modem and in the center of your home will provide the best results.
Make sure your WVB is in working order by checking the light on it; if it is green, all is well. If not, reset your WVB.
If you are unable to troubleshoot this issue on your own, it is highly likely that a service call will be needed to resolve it. You can contact DIRECTV customer service, here.
That’s a wrap. We can conclude this article on DIRECTV error 615. If you have any further queries regarding this article, feel free to leave a comment below. Thanks for reading.