Last week I had a big problem with my Revolut account. I have been using Revolut for over two years with no issues. Then one day I could not log in to my account anymore. There was a message that my account was restricted.
I was very annoyed when this happened. I rely on Revolut for my business as a blog writer. Not being able to access my account was going to mess up my plans for the week.
My first reaction was to get angry. But then I realized that would not solve anything. So I took a deep breath and tried to stay calm. I opened the Revolut app and sent a message to customer support. I explained what happened and asked them how I could remove the restriction on my account.
The Revolut agent told me they needed to verify my identity for security reasons. To lift the restriction, I had to:
- Send a photo of my ID
- Answer some security questions
- Take a selfie for facial recognition
Even though it was inconvenient, I understood why they needed to confirm it was really me. Security is important to keep everyone’s accounts safe. So I quickly sent all the information they asked for.
The agent said their security team would review my verification details as fast as they could. While I waited, they gave me read-only access so I could see my account activity.
Over the next two days, I sent polite follow-up messages every 8-10 hours to check if there were any updates. On the third day, the agent finally told me my account restriction had been removed permanently.
It took about 3 days total to get back into my account. At first, I was frustrated. But I realized Revolut has to be very careful about security. In the end, I was happy they made sure it was really me trying to access my account.
Well, if you have finished reading my story, you can follow the below steps to regain access to your Revolut account.
Fix Revolut Account Restricted
Below I have gone through the key steps you should take to get your restricted Revolut account reopened quickly:
Contact Support Calmly But Urgently
The moment you notice your Revolut account is restricted, your first move should be to contact customer support. I recommend using the in-app chat feature so you can get real-time back-and-forth communication.
Explain your situation calmly but firmly, making it clear you need the issue resolved ASAP. Provide any details you have about why your account may have been restricted in the first place.
Request escalation to a specialist if needed until you are speaking with someone who can investigate your specific case. Remain polite but persistent in pushing for the quickest resolution timeline possible.
Comply Fully With Verification Requests
In most cases, restricted accounts need to go through identity verification before being reopened. Expect to be asked for information like:
- Up-to-date photo ID
- Selfie for facial recognition match
- Answers to in-depth security questions
- Recent bank account statements
- Proof of address
Make sure to supply everything requested promptly and accurately. This shows good faith on your part and prevents any delays from incomplete verification. If any verification details are invalid or inadequate, it could drag out the process significantly.
Follow Up Diligently
Don’t just submit your verification materials and hope for the best. Make sure to proactively follow up every 24 hours until your account is fully reinstated.
Use any communication channel available – chat, email, phone support, social media. Repeatedly but politely ask for status updates on your case. Express that you urgently need account access restored.
This persistent follow-up prevents your case from falling through the cracks. It signals to support this is a priority issue requiring their prompt attention.
Avoid Aggression and Threats
It’s understandable to feel angry and frustrated if your account restriction is dragging on. However, it’s crucial to avoid directing aggression or threats at Revolut staff if you want results.
Antagonistic language and behavior almost never expedite outcomes from customer support. In fact, it can work against you by removing the motivation to help.
Keep communication calm but firm. Express urgency but don’t accuse or attack agents who are trying their best to assist you.
As A Last Resort, Involve Regulatory Bodies
Hopefully escalating a formal complaint internally will get your account restriction resolved promptly. However, if Revolut continues dragging its feet, you can request intervention from banking authorities.
In the UK, this would mean escalating the complaint to the Financial Ombudsman Service. In Europe, contact the European Banking Authority.
Involving regulatory oversight lights a fire under financial companies to resolve account issues immediately. Be sure you have all case details and communication records to provide.
Conclusion
Getting a restricted Revolut account reopened takes persistence and patience – but it can be done. Don’t take “no” for an answer when you clearly explain the urgency and provide all requested verification materials.
With calm but relentless follow-up using the steps outlined here, you can get customer support on your side to prioritize reactivating your account access. Don’t stop until you get confirmation your account restriction has been fully lifted.
This post sounds like a good boy is wiling to give everything that private away in order to serve those banks needs.
Next time they they gonna ask him to put down his trousers plus show a nu** pic of his girlfriend he will be happily doing it, because his bank needs security.